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For all NPS related queries, you can contact NPS Customer Care on their number (022) 2499 3499. NSDL and Karvy are the Central Recordkeeping Agencies (CRAs) for the National Pension Scheme.  Therefore, you can register your complaints online at the NSDL e-Governance Infrastructure Limited or with Karvy CRA.

Furthermore, if you are not satisfied with the grievance redressal from NSDL or Karvy. You can directly file a complaint with the NPS’s regulator, Pension Funds Development and Regulatory Authority (PFRDA)

NameNSDL e-Governance Infrastructure Limited
Address1st Floor, Times Tower, Kamala Mills Compound,
Senapati Bapat Marg, Lower Parel,
Mumbai – 400 013
NPS Customer Care Number(022) 2499 3499
Fax(022) 2495 2594/ 2499 4974

NPS Grievance Redressal

For Central Grievance Management System (CGMS) – Only for NPS (National Pension System) related queries/ complaints

Escalation LevelName of the OfficialContact detailsRole
Level IMr. Chandrashekhar WarangeTel No.: 022 24993499E-mail ID: gro@nsdl.co.inGrievance Redressal Officer (GRO)
Level IIMr Mandar KarlekarFax No. – 022 24952594E-mail ID – cgro@nsdl.co.inChief Grievance Redressal Officer (CGRO)

For Exits related to NPS (National Pension System), only

Escalation LevelName of the OfficialContact details
Level IMs Manjiri S. SalviTel No.: 022 24994274E-mail ID: npsclaimassist@nsdl.co.in
Level IIMr Dinesh DalviE-mail ID: dinesh.dalvi@nsdl.co.in
Level IIIMr Mandar KarlekarFax No.: 022 24994974E-mail ID: mandark@nsdl.co.in

NSDL Branches

CityAddressContact NumberFax
Kolkata5th Floor, The Millenium,
Flat No. 5W, 235/2A, Acharya Jagdish Chandra Bose Road,
Kolkata – 700 020
(033) 2281 4661 / 2290 1396(033) 2289 1945
Chennai6A, 6th Floor, Kences Towers, #1 Ramkrishna Street,
North Usman Road, T. Nagar,
Chennai – 600 017
(044) 2814 3917/18(044) 2814 4593
New Delhi409/410, Ashoka Estate Building, 4th floor,
Barakhamba Road, Connaught Place,
New Delhi – 110 001
(011) 23705418 / 2335 3817(011) 2335 3756
AhmedabadUnit No. 407, 4th floor,
3rd Eye One Commercial Complex Co-op. Soc. Ltd.,
Above Vijay Sales Stores C. G. Road,
Near Panchvati Circle,
Ahmedabad – 380 006.
(079) 2646 1376(079) 2646 1375

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